Support

Email support@connections.icu for any question about your account, your billing, your data, or the text messages you receive from us. The mailbox is monitored and is the fastest way to reach a person.

If you already have a Connections account, you can also start a support conversation from inside the product while signed in, and we reply in that same conversation.

To ask us to remove an intimate image or video of you, or a computer-made fake of one, shared on Connections without your consent, email the same address; you do not need an account. Section 26 of our Terms of Service lists what to include, and we act on a valid request within 48 hours.

Connections sends sign-in and verification codes, notifications about your own account, and replies inside a support conversation you started. It is not a marketing program and there is no recurring broadcast.

• Reply HELP to any message for help, or email support@connections.icu.
• Reply STOP to any message to opt out. You will receive one final confirmation, then no further messages.
• Reply START to opt back in.
• Message frequency varies. Message and data rates may apply.
• Consent to receive text messages is never a condition of creating an account or of purchase.

You can also remove your number at any time in your own account settings, which stops messages without texting anything. The full opt-in and message flow is published at connections.icu/sms-opt-in.html, and the program terms are in section 13 of our Terms of Service.

We do not sell, rent, or share your phone number, or the fact that you opted in to text messages, with any third party for marketing or promotional purposes.

If you cannot sign in, if you no longer control the email address or phone number on your account, or if you believe someone else has accessed your account, email support@connections.icu from any address you can reach and describe the problem. We will verify ownership before making any change to an account.

You can cancel a plan at any time online from the Payments page of your Connections account; it stops renewing and you keep it until the end of the month you have already paid for. Questions about a charge, a plan change, or a cancellation go to support@connections.icu. Billing terms, including refunds, are set out in our Terms of Service.

To access, correct, export, or delete your personal information, or to exercise any other right described in our Privacy Policy, email support@connections.icu. This is also the address for a request about contact information another Connections member uploaded about you. We confirm that we received your request within 10 business days, and section 6 of the Privacy Policy explains when we answer it.